Product Warranty

Any Avaya product that is purchased from Colorado Telephone comes with a 3 year warranty. Colorado Telephone also provides all Avaya IP Office 500 systems purchased with a 1 year Programming Warranty and any Partner ACS systems a 90 day Parts and Labor Warranty. Which means if you have any problems with your phones, need some of the names on the phones changed, or just decide you don’t like the way the phones ring and would like to change them, Colorado Telephone will send a tech to your site or remotely change whatever is needed at no charge. If Colorado Telephone must send a tech to your site you will not be given a specific time of arrival. You will choose a day when a tech can arrive between 8-3 with a 30 minute or 1hr Call Ahead. If Emergency Service Is Needed and a tech will need to come out same day then all you pay is a $65 trip charge. Any Service/ labor that is done by Colorado Telephone comes with a 90 day warranty unless Colorado Telephone is not at fault. Service/labor Warranties are never charged additional even if more material was used. If customer or Colorado Telephone should need to reschedule, Please give 24 hr notice for both parties. At the end of the standard warranty You may purchase an extended warranty to keep your system protected.

Extended Warranty

Extended warranty can be added anytime prior to the end of your warranty contract period. You will have up to 30 day after warranty expires to purchase an extended warranty. The extended warranty include unlimited labor and programming and the replacement of up to 1 phone at no cost. The cost of the extended warranty will be $200 Base Plus $25 per user. The extended warranty will be sold by the year. Discounts given for multiple years and or More then 20 Users.

Service Warranty

All Services come with a 90 Day labor warranty. This means that if any of the services that we provide or any of the product that we work on while at your business stops working for any reason we will return to fix the issue. If the issue was something that had to do with our work, we will fix it at no charge. If the problem is not our fault we will inform the customer of the problem and instruct them on how long it will take to fix and what the issue was. Before doing any work Colorado Telephone tech will show and explain the issue and how it is or is not our fault.

After Warranty Service

After the warranty period expires and no extended warranty is purchased then Any service we do will be charged at Normal Service Rate.