1. What you’re using is either obsolete or near-obsolete

You might think your phone system will last forever. Oh, it’ll probably need some tweaking over time. But it should hold out for as long as you need it…

Until it doesn’t. Suddenly, the problems become much more difficult to fix, and parts needed for the fix are harder to come by. Soon, you’ll find it much cheaper to just abandon it.

That’s because the system is on its way to becoming obsolete.

There are familiar signs that’ll tell you if your system is going down this route:

• Your provider isn’t offering the same system to new customers anymore
• The parts you need to fix your system aren’t available
• New trends that could replace (or have already replaced) the system being used by your team are emerging

There are more signs that point to your system going obsolete, but these are the most common red flags blaring “Time to get a new phone.”

2. It’s not reliable

A lot of businesses choose their communication tools based on price, thinking it gives them the most value because they don’t need to spend too much. It doesn’t take long before they find out the reason why the price is cheap:  the service is cheap, too.

When your team is spending more time trying to get your phone system to work than they do actually making money, it’s a big neon sign saying you need a new communications solution. Ideally, one that will actually help you become more productive instead of getting in the way of your daily tasks.

3. It can’t do what you need anymore

Is your phone system able to provide the features and functionalities you need?

You’d think this is an easy question to answer, but it’s not. Sometimes, businesses don’t know they need a certain functionality because they don’t even know it exists. Or even if they do know about it, they don’t think they can afford it given their limited resources.

For example, if your company’s been using a traditional human receptionist through a multi-line system, would you actually recognize that your business could be better off with an auto-attendant that automatically answers and routes all your incoming calls?

To have a better idea of what you need and what you may be missing out on, you have to make an honest assessment of your phone situation by:

• Reviewing the features and functions you need based on your business goals
• Matching it with the available features and functionalities of different communications solution providers in the market
• Comparing your findings to what your current provider is delivering to you

It should paint a clearer picture of what you’re missing out on. You might be surprised to find what’s available to you at your price point.

4. It has a limited capacity

For a growing business, a phone system that’s not scalable can become a liability instead of an asset. Fast.

Most of the traditional systems require complex cabling and installations just to add one more user. Can you imagine how much harder it’d be if your business needed to expand to another location? Will you have to install a new and separate system for the new office?

That’s something you should consider if you manage a small business, even if you’re not at that point yet. While your current phone service may be working for you (in a limited capacity), you should consider its ability to adjust to the needs of your business as it grows and goes through changes. A lot of the time, what works right now may not work in the (near) future.

5. It doesn’t have good customer service when you need help

When evaluating your current phone system provider, ask yourself these questions:

• How far has your current communications solutions provider gone to provide you with the best service?
• Did they help you with installing and implementing their service for your company?
• Are they readily available to help you when you have questions, concerns, and complaints about the service?
• Do they know the history of your account and have knowledge of how you use their phone service?