Why is my Spinbet deposit not showing? The most common cause is a pending bank transfer that the casino has not yet received.

Identity verification stuck or documents rejected

When Spinbet asks for identity documents, you may see the upload button fail or a message that your document is rejected. The usual causes are blurry images, mismatched names or an expired ID.

• The photo is blurred, cropped or has a glare.
• The name on the document differs from the account name.
• The ID card or passport has expired.
• A proof of address shows an old date.
• The file is too large or in an unsupported format.

1. Use the phone browser on www.spinbet-ca.biz to reach the verification page; no separate app is needed.
2. Take a new photo in good light on a flat surface.
3. Keep all four corners of the document visible.
4. Select the document type that matches your upload.
5. Confirm the account name matches the ID exactly.
6. Submit a proof of address that shows your current details.
7. Wait for the review to finish before uploading again.
8. Send each document only once to avoid duplicates.
9. Use the same name on the document and the account.
10. If a file is rejected, convert it to a common image format.
11. Keep a copy of every document you send.
12. Contact support when a clear document is rejected twice.

Contact support when your documents meet every condition and the status still does not change.

Deposit left the bank but the balance is unchanged

You may see the money leave your bank account while the Spinbet balance shows nothing. This often happens because the payment is still being processed or the reference was entered incorrectly.

• The payment is still being processed by the bank.
• The reference code was entered incorrectly.
• The deposit went to an old account.
• The payment was made from a joint account.
• The casino has not yet received the transfer.

1. Keep the payment receipt from your bank.
2. Confirm the recipient details match the ones shown in your account.
3. Check the reference field and compare it with your account.
4. Use only a payment method that belongs to you.
5. Avoid a joint account for the transfer.
6. Wait for the payment status to change to completed.
7. Refresh the balance in the phone browser.
8. Log out and log in again before you retry.
9. Do not send a second deposit until the first is traced.
10. Send the receipt to support if the balance stays empty.
11. Contact support with the receipt when the transfer shows as completed.

Contact support when the bank confirms the transfer and the balance still shows nothing.

Deposit or withdrawal declined by limits

You may see a message that your Spinbet deposit or withdrawal is declined without a clear reason. Limits set on the account, the payment method or the bonus are the usual cause.

• The amount is above the limit set for the account.
• The payment method has its own limit.
• Bonus winnings are still tied to play conditions.
• The withdrawal amount is below the smallest allowed.
• The account is not fully verified.

1. Note the exact amount you tried to move.
2. Lower the amount and try again.
3. Check whether an active bonus still has play conditions.
4. Complete verification before a withdrawal.
5. Use one payment method for deposits and withdrawals.
6. Keep the amount above the smallest allowed.
7. Split a large withdrawal into smaller parts if the limit allows.
8. Make sure the payment method belongs to you.
9. Review the bonus status and finish its play conditions first.
10. Try again after the bonus is completed.
11. Keep a screenshot of the declined message.
12. Contact support when a valid amount is still declined.

Contact support with the refused amount and a screenshot when a correct request keeps failing.

Games or pages fail to load on a phone

On a phone you may see a game load halfway or a page stop responding in the browser. The causes range from a weak signal to cached data or a blocked script.

• The mobile signal is weak or unstable.
• The browser cache is out of date.
• An ad blocker stops a game script.
• The browser version is old.
• Too many tabs are open at once.

1. Open a new tab and load the page again.
2. Switch to a stable Wi-Fi network.
3. Clear the browser cache and cookies.
4. Update the browser to its current version.
5. Turn off ad blockers for the site.
6. Close unused tabs and background pages.
7. Disable any battery-saving mode for the browser.
8. Try a single Spinbet slot instead of a full lobby.
9. Reload one game at a time.
10. Restart the phone if pages stay blank.
11. Check that your phone system is up to date.
12. Try a different browser to compare.
13. Contact support when one game fails in every browser.

Contact support when a single game fails on every network and browser you try.

Quick Reference

The table below pairs each problem with its usual cause and the first check to make.

Each first check points to one action before you change anything else. Players who start with the simplest check save a support message. A repeated decline after that check means the cause sits deeper in the account. Keep the receipt or the error message in hand for support. Note the browser you used when a game fails. These small records make the next step clear.

Save a screenshot of every payment confirmation and verification upload, because that single habit prevents most of these problems.